Terms of purchase
You can place your order by calling us on 044 425 38 62 from 10am till 6pm, completing the order form on our website or by sending us an email to store@idol.ua. If you cannot see the exact style that you would like to purchase, you can order it to be made. The timescale will be discussed individually. Every style can be adjusted to fit your individual measurements.
Payment is by cash on delivery via our couriers in Kyiv and Ukraine. The courier will provide the receipt, which you will need to exchange or return the goods. You can also make cash payments in the “Novaya Pochta” office on receipt of the goods.
International delivery.
The cost is 20 EUR. The item will be delivered to you in two weeks. Other types of postage can be negotiated individually. Your purchase will be ensured.
In case of return, the postage is to be paid by the customer.
How to return your goods:
According to the Ukrainian law “Consumer protection” article No9, the consumer has the right to refuse the goods or exchange them any time before the delivery and 14 days after the delivery, providing the goods are in their original condition with labels and purchase documents.
During this time the buyer must inform the manager of the shop about the return by either emailing to store@idol.ua or by phone 044 425 38 62.
The cost of purchase will be returned to the buyer during the 14 days from the moment of receiving the return by the Internet shop if the buyer paid for the purchase by cash and (уточняется TBC) days if the buyer paid by card. The buyer must notify in writing the return of the goods and request a refund. The request can be made in free format via an email.
Upon return the internet-shop will refund only the cost of the goods.
Custom made goods cannot be exchanged or returned.